I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. You can also read our page to get answers to common QuickBooks Workforce questions. I've got this handy article about viewing your paychecks and W-2s online in QuickBooks Workforce for more information. We can also use supported browsers as alternatives. If the steps above work, just clear your browser's cache to help your applications run better on your computer and to completely removes browsing history. When logging in to QuickBooks Workforce runs smoothly on the latest versions of Chrome, Firefox, and Safari (for Mac). For Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P.

For Google Chrome: Press Ctrl + Shift + N.

This mode will prevent browsing history from being stored. Then, we can open QuickBooks Workforce using an incognito or private browser to see if your employee can log in from there and view the paycheck. To clear this out, I suggest letting the employee perform a few basic troubleshooting steps. This unusual behavior when accessing your paystubs online is usually caused by the browser's cache. Let me help you access your paychecks online, Minhle. If there's anything else you need help with logging in to your Workforce account, let me know by adding a comment below.

Fill in the fields on the Your email address, Your name, and What can we help you with today? sections.įor additional resources while seeing your paycheck stubs online through QuickBooks Workforce, you may open this article: View your paychecks and W-2s in QuickBooks Workforce.

If you aren't able to recover your account, I'd recommend reaching out to our designated support for further assistance. I'm here to help you recover your login credentials to view your paychecks and W2s online.Ĭlicking on the I forgot my user ID or password link should help you reset your QuickBooks Workforce account and let your view your paystubs online. If I can be of any additional assistance, please don't hesitate to reach out to me again. In addition, here's an article that you can share with your employee to help manage their paystubs, W-2s, and personal information in QuickBooks Workforce: View your paychecks and W-2s. Please check out our support hours below and contact us at a time convenient to you:

Select Get a callback or Send a message to start a conversation.

Choose I still need a human, then click Contact us.

Enter ' Talk to a human' again in the search bar.

When you're ready, here's how to connect with us:

You may also provide the investigation number above to our representative for a faster transaction. Rest assured, they're prioritizing and working hard to get this fixed the soonest.įor now, I encourage giving us a short call or chat so that we can directly add your contact information to our notification list. We'll be sending you updates via email once we get this sorted out. I've asked our software engineers to look into this issue and was informed that the investigation ( INV-50417) is still in progress. I know that this hasn't been easy for you and your employees, TravTheSav1.

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